Privacy policy
SAI NAM — PRIVACY POLICY
Last updated: May 18, 2026
1. Who We Are
Sai Nam ("we", "us", "our") is a swimwear brand based in Thailand, operating the online store at sainamswim.com. We are committed to protecting your personal information and your right to privacy.
For questions about this policy, contact us at: sainamswim@gmail.com
2. What Information We Collect
When you visit or make a purchase from our store, we may collect:
- Personal identification: name, email address, phone number
- Shipping & billing information: delivery address, billing address
- Payment information: processed securely by Shopify Payments — we never store your full card details
- Order history: products purchased, amounts, dates
- Device & browsing data: IP address, browser type, pages visited, time spent on site (via cookies)
- Communications: messages you send us via email or contact forms
3. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing emails if you opted in (you can unsubscribe anytime)
- Improve our website and shopping experience
- Comply with legal obligations
- Prevent fraud and protect our customers
4. Sharing Your Information
We do not sell your personal data. We share it only with trusted third parties who help us operate our business:
| Party | Purpose |
|---|---|
| Shopify Inc. | E-commerce platform, payment processing, data hosting |
| Shopify Payments | Secure payment processing |
| DHL Express | International shipping (Europe, Israel, Australia) |
| Kerry Express | Domestic shipping (Thailand) |
| Email marketing tools | Newsletters (only if you subscribed) |
All third parties are contractually required to keep your data secure and use it only for the stated purpose.
5. Cookies
We use cookies to:
- Keep items in your cart
- Remember your preferences
- Analyse site traffic (analytics)
- Show relevant marketing (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect some store functionality.
6. Data Retention
We retain your order and account data for as long as necessary to fulfill orders, handle disputes, and comply with legal requirements — typically up to 7 years for financial records.
7. Your Rights
EU / EEA Customers (GDPR) You have the right to: access your data · correct inaccurate data · request deletion · restrict or object to processing · data portability · withdraw consent at any time. To exercise these rights, email us at sainamswim@gmail.com. We will respond within 30 days.
Australian Customers (Australian Privacy Principles) You may request access to or correction of your personal information held by us at any time by contacting sainamswim@gmail.com.
Israeli Customers Under Israeli privacy law, you have the right to review personal information we hold about you and request corrections.
Thai Customers (PDPA) Under Thailand's Personal Data Protection Act, you have the right to access, correct, delete, and withdraw consent for use of your personal data. Contact us at sainamswim@gmail.com to exercise these rights.
8. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing through Shopify Payments, and restricted staff access to customer data.
9. Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Children's Privacy
Our store is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us immediately.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance.
12. Contact Us
For any privacy-related questions or requests:
Sai Nam Email: sainamswim@gmail.com Website: sainamswim.com